Systems Administrator

AMOS MAKORI

IT Support Specialist

Results-driven Systems Administrator with 4+ years of experience coordinating ICT services, managing enterprise IT infrastructure, and providing comprehensive technical support across factory, enterprise, and institutional environments.

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Years Experience

100+

Workstations Deployed

95%

SLA Resolution Rate

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4+ Years in IT

// About Me

Who I Am

I am a passionate IT professional based in Nairobi, Kenya, with a strong background in systems administration, network management, and enterprise infrastructure. I thrive at keeping complex systems running smoothly and empowering teams through technology.

Location Nairobi, Kenya

Phone +254 710 494 476

Email amos4makori@gmail.com

Status ● Available for Hire

Let's Talk →

// Core Competencies

My Skills

🖥️

Systems & Infrastructure

Windows Server Linux Active Directory Workstation Imaging Hardware Config Server Maintenance

🌐

Network Administration

LAN/WAN DNS DHCP TCP/IP Wi-Fi VPN Network Monitoring Troubleshooting

☁️

Microsoft 365

Outlook Teams SharePoint OneDrive Exchange Admin Center

🔐

Security & Continuity

Backup & Recovery Patch Management Antivirus Disaster Recovery Access Control

🗄️

Database & Support

Database Admin Tier 1 & 2 Support Help Desk Data Replication System Monitoring

📋

IT Governance

IT Policy Technical Documentation Asset Management ICT Reporting System Evaluation

// Work History

Experience

Oct 2025 – Apr 2026

Information Technology Contractor

@ Basi-Go Kenya

Coordinated ICT services providing Tier 1 & Tier 2 technical support for enterprise systems (remote & onsite)
Administered servers and network infrastructure, ensuring optimal system performance and uptime
Managed Microsoft 365 services including email, collaboration tools, and cloud productivity
Administered user accounts, permissions, and access control via Active Directory
Deployed workstation imaging, system upgrades, and software installations across the organisation
Monitored system performance, documented issues and resolutions, and prepared ICT reports

Jan 2022 – Dec 2022

ICT Intern – Digital Literacy Programme

@ Ministry of Education – State Dept for Early Learning

Provided ICT support for institutional systems and end-users across educational facilities
Installed, configured, and maintained end-user devices and learning management systems
Supported LAN connectivity, device imaging, and classroom technology infrastructure
Managed user onboarding, access provisioning, and IT asset assignment
Maintained deployment documentation and service records

May 2018 – Dec 2021

ICT Technical Support

@ JKUAT

Delivered comprehensive help desk and desktop support to 500+ staff and students
Administered Windows workstations, network infrastructure, and enterprise applications
Managed Active Directory user accounts, security groups, and permissions
Performed network troubleshooting for Wi-Fi, DNS, DHCP, and TCP/IP connectivity issues
Supported video conferencing systems and digital learning platforms
Documented system configurations, troubleshooting procedures, and technical resolutions

Sept 2016 – Nov 2016

ICT Support Intern

@ Kisii Teaching & Referral Hospital

Provided frontline technical support for hospital staff and medical systems
Installed and configured Windows and Linux systems for healthcare applications
Configured email systems, printers, and shared network resources
Performed preventive maintenance and system updates on ICT equipment
Managed antivirus deployment and security compliance

// Key Results

Achievements

⚡

95%+ SLA Resolution Rate

Resolved 95%+ of incidents within SLA timelines, improving user satisfaction and operational efficiency.

📉

30% Fewer Recurring Incidents

Reduced recurring technical incidents by 30% through root-cause analysis and knowledge documentation.

🖥️

100+ Systems Deployed

Successfully deployed and configured 100+ workstations and servers across multiple environments.

🚀

40% Faster Onboarding

Improved onboarding turnaround time by 40% through streamlined provisioning processes.

📦

100% Accurate Asset Inventory

Maintained 100% accurate IT asset inventory and infrastructure documentation at all times.

🛡️

25% Less Hardware Downtime

Implemented preventive maintenance schedules reducing hardware downtime by 25%.

// Qualifications

Education & Certs

Education

Bachelor of Business Information Technology (BBIT)

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

2014 – 2018

Certifications

CCNAv7: Enterprise Networking, Security & Automation Cisco

CCNA 1–4 JKUAT Academy

CCNA Security Cisco

Cybersecurity Operations Cisco

IT Essentials Cisco

Technical Support Fundamentals Google (Coursera)